Shipping & Returns

Shipping

• Free Standard Shipping on all orders across the UK.
• Orders are processed within 1–2 business days.
• Estimated delivery time is 2–5 business days after dispatch.
• Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).
• Please ensure your delivery address is correct before placing your order, as we cannot guarantee changes once an order has been processed.

Returns

Your satisfaction is important to us. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• Proof of purchase is required.
• For hygiene and safety reasons, opened or used perfumes cannot be returned, unless they are damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement or refund as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Need Help?

If you have any questions about shipping, returns, or your order, please contact our customer support team. We're always happy to help.

Return Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

Eligible Returns

To qualify for a return, your item must:

• Be unused and unopened.
• Be in its original packaging with all seals intact.
• Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used perfumes or fragrances.
• Items that have been damaged due to misuse or improper handling.
• Gift cards or promotional items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can arrange a replacement or full refund.

Return Process

1. Contact our customer support team to request a return.
2. Wait for return approval and instructions.
3. Securely package the item in its original packaging.
4. Send the parcel using the return method provided.

Refunds

After we receive and inspect your returned item, we'll notify you of the outcome. If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Exchanges

We only replace items that are damaged, defective, or incorrectly supplied. If you need an exchange, please contact our support team.

Need Assistance?

If you have any questions about our return policy or need help with your order, our customer support team is happy to assist you.