Return & Refund Policy

At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is damaged, defective, or incorrect.

• The item is unused, in its original condition, and includes all original packaging.

To be eligible for a return, proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personal care and hygiene products

• Beauty and cosmetic items that have been opened or used

• Gift cards

• Clearance or final sale items

• Customized or personalised products

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue promptly.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.

• If you are returning an item for any other reason, you are responsible for the return shipping costs unless otherwise stated.

Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders can be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team with your order number. We will be happy to assist you.